FAQ
❓ Frequently Asked Questions
Got a question before or after your purchase? Here are the quick, clear answers so you can shop with confidence.
🔐 Is my payment information safe?
Absolutely. RM Outpost uses Shopify’s secure checkout with SSL encryption and PCI-compliant processing. We never store your card details. We accept all major cards plus Shop Pay, PayPal, Apple Pay, and more.
🔁 Returns & Refunds
Return Eligibility — Standard Items
- Window: 30 days from delivery
- Condition: New, unused, in original packaging
- Return Method: By mail only
- Label Fee: We email a prepaid label and deduct $6.99 from the refund (waived for damaged/defective or our error).
Damaged, defective, or wrong item?
Email support@rmoutpost.com within 7 days of delivery with photos. We’ll replace or refund after verifying the issue.
How to Start a Return
Visit account.rmoutpost.com → open your order → click Request a Return. Prefer email? Reach us at support@rmoutpost.com.
Print-on-Demand (POD) & Custom Products
- Made-to-order: Printed or produced specifically for you.
- Defects / Misprints: Contact us within 7 days with photos — we’ll remake or refund once verified.
- Size exchange: One-time exchange within 30 days. You cover $6.99 shipping; we remake the new size.
- Change of mind: Final sale (except for the cases above).
International Partner Fulfilled Items
- Return window = 30 days from delivery.
- Handled on a case-by-case basis; we’ll guide you through where to send it if needed.
- Verified defects or wrong items are replaced or refunded at no cost.
🚚 Shipping
🌍 Where do you ship?
Currently within the United States.
💲 How much is shipping?
- Standard Flat Rate: $5.99 per order
- Free Shipping: Orders of $50+ (after discounts, before tax)
- Special-Rate Items: Custom/POD items show their rate at checkout.
⏱ How long does delivery take?
- Standard Shipping: Typically 3–8 business days (total processing + transit)
- Special-Rate (POD): Usually ships in 1–3 business days, then arrives within 3–8 days after shipment
- International Partner Fulfilled: Typically 10–15 days (total), max 20 calendar days — clearly labeled on those product pages
- Mixed carts may arrive in multiple packages with separate tracking numbers
📦 Product Info
Where are your products made or shipped from?
We partner with trusted U.S. manufacturers and international fulfillment centers. Each product page shows a badge like “Ships from U.S.” or “Ships from International Partner.”
Who Makes our products?
RM Outpost works with a trusted network of fulfillment partners across the U.S. and select international locations. Some products are made-to-order or ship directly from these partners so we can offer more variety without inflating prices. Every product page clearly lists its shipping type and delivery estimate — no guessing, no hidden surprises.
Do you offer custom items?
Yes — selected products are customizable and made to order. Custom items are final sale unless defective or misprinted.
How do I find my size?
Size charts are shown on each applicable product page. Need help? Email us for a fit recommendation before ordering.
🏷️ Discounts & Bundles
One discount per order. If you enter a promo code, it replaces any automatic discount. Our system always applies the best available offer.
📬 Tracking & Order Updates
You’ll get tracking emails for each shipment as it leaves our fulfillment centers. Need to update your address or cancel? Contact us ASAP — we can help if the order hasn’t entered production or shipment.
🤝 Need more help?
We’re here for you.
📧 support@rmoutpost.com
📞 (615) 509-6247
💬 Contact Us Page
We usually reply within 24 hours (weekdays faster).